Buying one, and sending it back

We do not take payment and we do not post parcels. The shop that stocks us does both, and it handles anything sent back.

How an order actually goes

1. Find the size on the card or through the size desk. That part is ours and we would rather you got it right here.
2. Press the button on the card. It opens the listing for that exact colourway at the shop that stocks us.
3. Everything from there, the basket, the card details, the address and the delivery estimate, belongs to that shop. We never see any of it.

Postage and how long it takes

Set by our retail partner, not by us, and it varies by where you are and what you picked at their checkout. Their listing shows the current position before you pay. We are not going to quote you a figure we have no control over.

If it does not fit

Start with the shop you bought it from. Their policy is the one that applies, their timescale is the one that counts, and they arrange the collection or the label. We cannot process anything sent back, because the sale was never ours.

What we can do is help you not need to. If a strap arrives longer than you expected and it is one of the 48 marked trimmable, it can be cut down in about five minutes with household shears. Write to us and we will talk you through it before you post anything anywhere.

If it arrived faulty

Tell the shop first, since they hold the order. Then tell us, because a fault is a stitching or a buckle problem and that one is ours. We want to know which run it came from.